Returns & Exchanges
At QCY Official, we stand by the quality of our wireless audio products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your QCY device in its original packaging, including all accessories, charging cables, and manuals that were included in the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing